LUKOIL HOTLINE
Wednesday, November 30, 2011
Since the beginning of 2011, 79 complaints by consumers regarding the service quality and pricing at the Company’s filling stations have been sent to the Company’s hotline at the following address: http://www.lukoil.ru/back/query_azs.asp . All the complaints were sent to the Company’s subsidiaries, namely, to the officials responsible for processing the customers’ complaints to ensure they take the necessary measures and give feedback to the customers.
The Hotline section (comments and suggestions as to the operation of filling stations) was set up in 2004 based on the decision of the OAO LUKOIL Management Committee.
The information on the Hotline is also placed on the web sites of all of the Company’s petroleum product supplying subsidiaries. Complaints and suggestions are accepted 24-7 at the following telephone numbers and e-mail addresses:
ООО LUKOIL-Tsentrnefteprodukt
www.luknef.lukoil.ru
Tel.: 7 800 200 24 25
hotline@lukoil.com
ООО LUKOIL-Volganefteprodukt
www.lukoil-volga.ru
Tel.: 8 800 1007 8 89
info@lukoil-volga.ru
ООО LUKOIL-Nizhnevolzhsknefteprodukt
www.nvnp.lukoil.ru
Tel.: (8442) 96 76 96
vnp@volgograd.lukoil.com
ООО LUKOIL-Permnefteprodukt
www.lukoilpnp.ru
Tel.: 8 800 555 07 45
omir@pnp.lukoil.com
ООО LUKOIL-Severo-Zapadnefteprodukt
www.sznp.lukoil.com
Tel.: (812) 449 86 44
pr@spb.lukoil.com
ООО LUKOIL-Yugnefteprodukt
www.lukoil-unp.ru
Tel.: (861) 213 40 26
info@ynp.lukoil.com
ООО LUKOIL-Uralnefteprodukt
www.lukoil-ural.ru
Tel.: 8 800 1000 170
market@lukoil-ural.ru
